VP / Director · Supply Chain

You find out about stockouts after customers do.

Your supply chain team has the data. They don’t have the bandwidth to find what’s buried in it. Ward delivers the findings, with root causes attached. Click any number to see the SQL.

Stockouts cost retailers $1.14 trillion in missed sales globally each year.Source: IHL Group
Distribution warehouse with organized shelving and logistics operations
Grocery Convenience Pharmacy

What supply chain finds out
too late.

You find out about stockouts after customers do.

Demand forecasts are off by 15-25% and nobody catches it until the shelf is empty

Supplier fill rate issues are discovered at receiving, not predicted

Safety stock levels are set annually, not dynamically

No early warning system for supply chain disruptions

Replenishment exceptions require manual triage every morning

Stockouts cost retailers $1.14 trillion in missed sales globally each year.

Source: IHL Group

Insight cards for
vp supply chain.

Before Ward
Problems surface in the quarterly review. By then, the damage is done.
  • ×Demand forecasts are off by 15-25% and nobody catches it until the shelf is empty
  • ×Supplier fill rate issues are discovered at receiving, not predicted
  • ×Safety stock levels are set annually, not dynamically
  • ×No early warning system for supply chain disruptions
With Ward
Problems surface at 6:47 AM with root causes and recommended actions.
  • Stockout prediction cards arrive 24-72 hours before empty shelves
  • Supplier fill rate tracking with automatic escalation
  • Dynamic safety stock recommendations based on current demand signals
  • Weather, event, and macro-driven demand adjustments

Stockout prediction cards arrive 24-72 hours before empty shelves

Supplier fill rate tracking with automatic escalation

Dynamic safety stock recommendations based on current demand signals

Weather, event, and macro-driven demand adjustments

Replenishment exceptions auto-prioritized by revenue impact

From signature
to running insights.

A live pilot for vp supply chain hits these milestones on real data, on a fixed-fee schedule.

Week 1
Read-only connection to ERP, WMS, and POS. First stockout prediction cards arrive at 06:47.
Month 1
Fill-rate baselines across the estate. Supplier OTIF scorecard live. Replenishment exception triage running.
Quarter 1
Dynamic safety stock recommendations. Closed-loop write-back to your ERP. Forecast MAPE down 5-8 points.

This is what Ward
delivers to you.

app.getward.ai Live demo
Acme Retail @Merchandising: VP Analyst claude-sonnet default
A

Chat

Ask anything. Ward routes to the right agent and returns cited answers.

Why did Store 37 miss target last week?
You · 9:42 AM
Schema Scout · routed to Merchandising Agent

I pulled Store 37’s last 28 days against the chain baseline. Two root causes, both compounding.

SignalFinding
labor_efficiencyRev/labor-hour −22% vs. cluster, staffing mismatch at 11a–1p peak
inventory.freshFresh fill 83%, backroom replenishment lag at 2–4p
promo.liftBOGO crackers cannibalized Brand Y by 28%, net category +6%

Recommend: re-baseline Store 37 schedule against true peak, raise replen window to 1p, and review the BOGO before next cycle.

8 parallel queries 3 sources cited confidence 0.92
Show me how to fix the staffing mismatch.
You · 9:43 AM
Labor Agent · drafting schedule diff
Querying labor_scheduling
Ask anything, Ward routes to the right agent. Cmd+K

Dashboards

Pinned views built from saved data-lake queries.

Revenue vs. forecast +4.2% WoW
Gross margin % −3.2pp
Fill rate, fresh 83%
Shrink, West region +0.8pp

Models

Browse, search, and manage data–lake model definitions for your tenant.

NameNamespaceVersion
retail_pos_transactionsretail1.0
retail_inventory_snapshotretail1.2
retail_labor_schedulingretail1.0
retail_promo_calendarretail1.1
retail_supplier_performanceretail1.0
sap_inventory_shrinkagesap1.0
ga4_daily_eventsmarketing1.0
meta_ads_ad_levelmarketing1.0

Sources

Connect external systems to the data lake.

NameTypeLast sync
sap_pos_transactionsimport2m ago
sap_inventory_shrinkageimport2m ago
sap_labor_schedulingimport14m ago
retail_inventory_weeklyimport1h ago
retail_google_ads_dailyimport1h ago
retail_meta_ads_dailyimport1h ago
retail_ga4_website_dailyimport1h ago

Architecture

Two ways to connect. Federate against your live systems, or ingest into Ward’s data lake. Toggle below.

Your systems · read-only
SAP Retail
Snowflake
BigQuery
Shopify
Toast POS
Ward Gateway
TLS 1.3 · AES-256
Querying live · data stays put
Federated answers
SELECT * FROM sap.pos
JOIN snow.inventory
WHERE store_id = 37
→ insight cards
Ward Data Lake
→ baselined per store
TLS 1.3 in transit AES-256 at rest Read-only credentials SOC 2 II in progress VPC peering · PrivateLink

Pipelines

Move data from sources into models on a schedule.

NameSourceModelStatusSchedule
sync_sap_pos_transactionssap_pos_transactionspos_transactionsenabledhourly
sync_sap_labor_schedulingsap_labor_schedulinglabor_schedulingenableddaily
sync_sap_inventory_shrinkagesap_inventory_shrinkageinventory_shrinkageenableddaily
sync_retail_inventory_weeklyretail_inventory_weeklyinventory_weeklyenabledweekly
sync_retail_google_ads_dailyretail_google_ads_dailygoogle_ads_dailyenableddaily
sync_retail_ga4_website_dailyretail_ga4_website_dailyga4_website_dailyenableddaily

Streams

Real-time ingestion pipelines.

0events / min
0streams active
0% delivered
  • pos.txn store_037, basket $42.18
  • inv.move dc_west → store_104
  • labor.clock store_022 shift_start
  • pos.txn store_211, basket $19.04

Policies

Browse and manage Cedar access policies for your tenant.

TLS 1.3 AES-256 Read-only SOC 2 II
Policy IDEffectResources
merch-read-defaultpermitModel::*
finance-read-shrinkagepermitModel::"shrinkage"
vendor-blockedforbidModel::"labor_*"
region-west-onlypermitTenant::"acme"

Entities

Principals and resources referenced by Cedar policies.

Entity UIDTypeTenant
Tenant::"acme"Tenantacme
Model::"sap.pos_transactions"Modelacme
Model::"sap.inventory_shrinkage"Modelacme
Model::"sap.labor_scheduling"Modelacme
Model::"retail.toast_pos_daily"Modelacme
Model::"retail.ga4_website_daily"Modelacme

Providers

Manage LLM API keys and the model profiles that use them.

API Keys Model Profiles
NameProviderUsed byCreated
anthropic-defaultAnthropic3 profilesApr 22
openai-defaultOpenAI2 profilesApr 22
gemini-defaultGemini1 profileApr 22
ollama-onpremOllama2 profilesApr 22

LLM-agnostic. Bring your own key, route per task. No lock-in.

Settings

Manage your dashboard preferences and account.

Appearance
Theme • Light ° Dark

Light and dark themes are available. Your choice is remembered per browser.

Account
NameAdmin
Emailadmin@acme.io
Tenantacme-retail
Evidence trail, composable charts, and a live data lake, every finding inspectable.
Ward · for VP Supply Chain06:47 AM

23 SKUs trending toward zero-on-hand within 48 hours. Replenishment recommendation attached. Priority: dairy and produce categories.

✓ Action recommendedSupply Chain context
Built for IT & procurement

Outcomes for vp supply chain.
Without putting IT on the hook.

The fastest way to kill a retail AI deal: an agent with write access to production data and no audit trail.

Ward starts read-only, runs on policy, and logs every query. Your security review is short. Your data team isn’t carrying the risk. Cyber and tech E&O on file with an AI rider.

SOC 2 II Read-only VPC · PrivateLink
Read-only by default
Ward queries your warehouse, POS, and ERP with read-only credentials. Agents can’t mutate the data they reason over.
Agents on a leash
Cedar policies scope every agent per role and resource. Least-privilege, machine-enforced. Not aspirational.
Every query inspectable
Full reasoning trail per insight. Which agent, which sources, which SQL, which model. Hand it to compliance without a forensics project.

The blind spots that cost
vp supply chain the most.

KPIs that erode quietly when nobody’s watching. Flip to see what Ward does about each one.

Grocery
Shrinkage
Cause-level attribution
Loss prevention shifts from guesswork to targeted intervention.
↻ Flip to see the action
Recommended Action
Loss prevention shifts from guesswork to targeted intervention.
Cause-level attribution
↻ Flip back
Grocery
Fill Rate
24–72hr head start
Stockout prediction cards arrive before customers notice gaps.
↻ Flip to see the action
Recommended Action
Stockout prediction cards arrive before customers notice gaps.
24–72hr head start
↻ Flip back
Grocery
Fresh Waste
Flagged before spoilage
Perishable turn rates monitored by store.
↻ Flip to see the action
Recommended Action
Perishable turn rates monitored by store.
Flagged before spoilage
↻ Flip back
Grocery
Promo ROI
Net lift, not gross
True lift net of cannibalization and pull-forward.
↻ Flip to see the action
Recommended Action
True lift net of cannibalization and pull-forward.
Net lift, not gross
↻ Flip back
Convenience
Attach Rate
Impulse adjacencies
Daypart-specific cross-sell opportunities surfaced.
↻ Flip to see the action
Recommended Action
Daypart-specific cross-sell opportunities surfaced.
Impulse adjacencies
↻ Flip back
Convenience
Daypart Revenue
Weak hours identified
Which hours and categories underperform, and why.
↻ Flip to see the action
Recommended Action
Which hours and categories underperform, and why.
Weak hours identified
↻ Flip back
Convenience
Planogram Compliance
Sales-correlated flags
Deviations flagged when they affect revenue, not just visuals.
↻ Flip to see the action
Recommended Action
Deviations flagged when they affect revenue, not just visuals.
Sales-correlated flags
↻ Flip back
Convenience
Shrinkage
Slow-bleed detection
Transaction-level anomalies that periodic audits miss.
↻ Flip to see the action
Recommended Action
Transaction-level anomalies that periodic audits miss.
Slow-bleed detection
↻ Flip back
Pharmacy
Expiry Waste
Flagged before close
Shelf-life velocity tracked per store.
↻ Flip to see the action
Recommended Action
Shelf-life velocity tracked per store.
Flagged before close
↻ Flip back
Pharmacy
Front-of-Store Margin
Highest-margin area
OTC adjacency and illness prep cards for the front end.
↻ Flip to see the action
Recommended Action
OTC adjacency and illness prep cards for the front end.
Highest-margin area
↻ Flip back
Pharmacy
OTC Attach Rate
Rx-to-OTC conversion
Seasonal wellness bundling patterns identified.
↻ Flip to see the action
Recommended Action
Seasonal wellness bundling patterns identified.
Rx-to-OTC conversion
↻ Flip back
Pharmacy
Fill Rate
48–72hr lead time
Illness demand modeled before seasonal spikes hit.
↻ Flip to see the action
Recommended Action
Illness demand modeled before seasonal spikes hit.
48–72hr lead time
↻ Flip back
Home
Seasonal Accuracy
Weather + event driven
Pre-positioning adjusted for peak season signals.
↻ Flip to see the action
Recommended Action
Pre-positioning adjusted for peak season signals.
Weather + event driven
↻ Flip back
Home
Long-Tail Turn
Dead weight separated
Which tail SKUs serve project needs vs sit idle.
↻ Flip to see the action
Recommended Action
Which tail SKUs serve project needs vs sit idle.
Dead weight separated
↻ Flip back
Home
Project Basket Value
Cross-sell surfaced
Project purchasing patterns drive attachment.
↻ Flip to see the action
Recommended Action
Project purchasing patterns drive attachment.
Cross-sell surfaced
↻ Flip back
Home
Inventory Carrying Cost
Capital freed
Demand forecasting reduces slow-moving overstock.
↻ Flip to see the action
Recommended Action
Demand forecasting reduces slow-moving overstock.
Capital freed
↻ Flip back
Furniture
Inventory Carrying Cost
Aged stock flagged
Slow-moving SKUs identified before carrying costs compound.
↻ Flip to see the action
Recommended Action
Slow-moving SKUs identified before carrying costs compound.
Aged stock flagged
↻ Flip back
Furniture
Order-to-Delivery Cycle
Bottleneck visibility
Cycle time tracked by production stage against baselines.
↻ Flip to see the action
Recommended Action
Cycle time tracked by production stage against baselines.
Bottleneck visibility
↻ Flip back
Furniture
Gross Margin
Real-time by channel
Material cost drift detected as it happens, not at P&L close.
↻ Flip to see the action
Recommended Action
Material cost drift detected as it happens, not at P&L close.
Real-time by channel
↻ Flip back
Furniture
Stockout Frequency
Advance warning
POS and e-commerce signals feed back into production.
↻ Flip to see the action
Recommended Action
POS and e-commerce signals feed back into production.
Advance warning
↻ Flip back

Two ways to start.

Run a fixed-fee pilot on your data, or talk to advisory about a broader engagement.

Playbooks for Supply Chain.

The procedures this team runs on Ward. Each pairs a data insight with the AI automation and automated data routing to act on it.

Stockout escalation
Forecast says zero-on-hand within 48 hours. Ward raises replenishment against the SOR and notifies the buyer.
Grocery · Convenience · Pharmacy · Home ImprovementManhattan · Blue Yonder · Relex · SAPOn-shelf availability
Replenishment cadence tune
The replenishment cycle is out of step with velocity. Ward retunes the cadence per store-SKU.
Grocery · ConvenienceRelex · Blue YonderOn-shelf availability
Supplier OTIF watch
A supplier is slipping on-time-in-full. Ward tracks OTIF against the penalty clause and flags the breach.
All retailSAP · CoupaFill rate
Cross-store transfer
Overstock in one store, stockout in another. Ward proposes the transfer before the markdown.
All retailManhattan · SAPSell-through
Weather pre-position
A heatwave or storm is inbound. Ward pre-positions weather-sensitive stock by store.
Grocery · Home ImprovementRelex · NOAA feedSell-through
Cycle count prioritization
The inventory record is drifting. Ward prioritizes the counts most likely to be wrong and worth money.
All retailWMS · ManhattanInventory accuracy
Ward
Insight
Dispatch
Feedback
Evaluate
Learn
01

Insights surface

Ward’s agents detect what changed, why it matters, and what to do about it. Every insight includes a recommended action. Not just a chart to interpret.

Real-time detection Root cause + recommendation
02

Insights become actions

Any insight card can be turned into a tracked ticket or task. Dispatched to the right person, on the right channel: mobile push, text, or email. Not every insight needs a ticket. When one does, it has an owner.

Tickets created automatically Dispatched to the right person
03

Your team responds

Insights get voted up or down with reasoning. Tickets get completed or rejected. Every response is a signal. Ward learns what worked, what missed, and why.

Vote up / down Ticket completed Reasoning attached
04

Outcomes measured

Ward evaluates real results: revenue, margin, fill rate, labor cost. Did the action actually improve the number it targeted? Measured outcomes, not assumptions.

KPI impact tracked Results vs. prediction scored
05

Agents get sharper

Every vote, every completed ticket, every measured outcome feeds back in. Ward learns from your team’s judgment and real-world results. Each cycle sharpens the next. Then it starts again.

Cycle repeats, sharper each time
$1.8T
Projected global AI market by 2030
0
×
Customer acquisition lift for data‑driven orgs
0
+
Foundation models shipped since 2022
0
Guarantees any single model stays on top

Control AI spend by department and user.
Without skimping on the outcome.

Give every department and every user a compute budget. Ward routes each question to the cheapest model that clears the quality bar, so finance caps the spend without capping what the business gets back.

Compute budgets, this month 68% used · on pace
Merchandising
14,200 / 20,000
Supply Chain
9,800 / 15,000
Store Ops
6,100 / 10,000
Ecommerce
4,700 / 5,000
Finance
3,400 / 5,000
Per-user caps. Alerts at 80%. Hard stop or overage approval, your call. Ecommerce flagged at 94%, before it became a surprise invoice.

You find out about stockouts after customers do.

See what Ward finds for Supply Chain leaders, with root causes and recommended actions.

Get a demo

Find out what your data has been hiding.

Tell us about your operation. We’ll show you the problems Ward catches, and the ones your current tools miss.

Step 1 of 3
What are your goals?
Step 2 of 3
About your operation
Step 3 of 3
Your contact info