Director / Head · Loss Prevention

Shrinkage costs you more than you think. Ward finds out where.

Your loss prevention team has the data. They don’t have the bandwidth to find what’s buried in it. Ward delivers the findings, with root causes attached. Click any number to see the SQL.

US retail shrinkage hit $112.1 billion in 2022. Up 19.4% year over year.Source: National Retail Federation
Retail operations monitoring and loss prevention analytics
Grocery Convenience

What loss prevention finds out
too late.

Shrinkage costs you more than you think. Ward finds out where.

Shrinkage is a year-end surprise, not a weekly metric

Cannot distinguish theft from spoilage from admin error

High-shrinkage stores only identified during audits

No correlation between operational changes and loss patterns

Exception-based reporting misses slow-bleed patterns

US retail shrinkage hit $112.1 billion in 2022. Up 19.4% year over year.

Source: National Retail Federation

Insight cards for
head of lp.

Before Ward
Problems surface in the quarterly review. By then, the damage is done.
  • ×Shrinkage is a year-end surprise, not a weekly metric
  • ×Cannot distinguish theft from spoilage from admin error
  • ×High-shrinkage stores only identified during audits
  • ×No correlation between operational changes and loss patterns
With Ward
Problems surface at 6:47 AM with root causes and recommended actions.
  • Store-level shrinkage tracking with cause attribution
  • Anomaly detection flags stores deviating from estate average
  • Receiving dock discrepancy patterns identified automatically
  • Correlation analysis links operational changes to loss shifts

Store-level shrinkage tracking with cause attribution

Anomaly detection flags stores deviating from estate average

Receiving dock discrepancy patterns identified automatically

Correlation analysis links operational changes to loss shifts

Trend analysis catches slow-bleed patterns audits miss

From signature
to running insights.

A live pilot for head of lp hits these milestones on real data, on a fixed-fee schedule.

Week 1
Store-level shrinkage tracking with cause attribution running.
Month 1
Receiving dock discrepancy patterns surfaced. Estate baseline established.
Quarter 1
Slow-bleed loss patterns separated from theft. Operational change correlations flagged.

This is what Ward
delivers to you.

app.getward.ai Live demo
Acme Retail @Merchandising: VP Analyst claude-sonnet default
A

Chat

Ask anything. Ward routes to the right agent and returns cited answers.

Why did Store 37 miss target last week?
You · 9:42 AM
Schema Scout · routed to Merchandising Agent

I pulled Store 37’s last 28 days against the chain baseline. Two root causes, both compounding.

SignalFinding
labor_efficiencyRev/labor-hour −22% vs. cluster, staffing mismatch at 11a–1p peak
inventory.freshFresh fill 83%, backroom replenishment lag at 2–4p
promo.liftBOGO crackers cannibalized Brand Y by 28%, net category +6%

Recommend: re-baseline Store 37 schedule against true peak, raise replen window to 1p, and review the BOGO before next cycle.

8 parallel queries 3 sources cited confidence 0.92
Show me how to fix the staffing mismatch.
You · 9:43 AM
Labor Agent · drafting schedule diff
Querying labor_scheduling
Ask anything, Ward routes to the right agent. Cmd+K

Dashboards

Pinned views built from saved data-lake queries.

Revenue vs. forecast +4.2% WoW
Gross margin % −3.2pp
Fill rate, fresh 83%
Shrink, West region +0.8pp

Models

Browse, search, and manage data–lake model definitions for your tenant.

NameNamespaceVersion
retail_pos_transactionsretail1.0
retail_inventory_snapshotretail1.2
retail_labor_schedulingretail1.0
retail_promo_calendarretail1.1
retail_supplier_performanceretail1.0
sap_inventory_shrinkagesap1.0
ga4_daily_eventsmarketing1.0
meta_ads_ad_levelmarketing1.0

Sources

Connect external systems to the data lake.

NameTypeLast sync
sap_pos_transactionsimport2m ago
sap_inventory_shrinkageimport2m ago
sap_labor_schedulingimport14m ago
retail_inventory_weeklyimport1h ago
retail_google_ads_dailyimport1h ago
retail_meta_ads_dailyimport1h ago
retail_ga4_website_dailyimport1h ago

Architecture

Two ways to connect. Federate against your live systems, or ingest into Ward’s data lake. Toggle below.

Your systems · read-only
SAP Retail
Snowflake
BigQuery
Shopify
Toast POS
Ward Gateway
TLS 1.3 · AES-256
Querying live · data stays put
Federated answers
SELECT * FROM sap.pos
JOIN snow.inventory
WHERE store_id = 37
→ insight cards
Ward Data Lake
→ baselined per store
TLS 1.3 in transit AES-256 at rest Read-only credentials SOC 2 II in progress VPC peering · PrivateLink

Pipelines

Move data from sources into models on a schedule.

NameSourceModelStatusSchedule
sync_sap_pos_transactionssap_pos_transactionspos_transactionsenabledhourly
sync_sap_labor_schedulingsap_labor_schedulinglabor_schedulingenableddaily
sync_sap_inventory_shrinkagesap_inventory_shrinkageinventory_shrinkageenableddaily
sync_retail_inventory_weeklyretail_inventory_weeklyinventory_weeklyenabledweekly
sync_retail_google_ads_dailyretail_google_ads_dailygoogle_ads_dailyenableddaily
sync_retail_ga4_website_dailyretail_ga4_website_dailyga4_website_dailyenableddaily

Streams

Real-time ingestion pipelines.

0events / min
0streams active
0% delivered
  • pos.txn store_037, basket $42.18
  • inv.move dc_west → store_104
  • labor.clock store_022 shift_start
  • pos.txn store_211, basket $19.04

Policies

Browse and manage Cedar access policies for your tenant.

TLS 1.3 AES-256 Read-only SOC 2 II
Policy IDEffectResources
merch-read-defaultpermitModel::*
finance-read-shrinkagepermitModel::"shrinkage"
vendor-blockedforbidModel::"labor_*"
region-west-onlypermitTenant::"acme"

Entities

Principals and resources referenced by Cedar policies.

Entity UIDTypeTenant
Tenant::"acme"Tenantacme
Model::"sap.pos_transactions"Modelacme
Model::"sap.inventory_shrinkage"Modelacme
Model::"sap.labor_scheduling"Modelacme
Model::"retail.toast_pos_daily"Modelacme
Model::"retail.ga4_website_daily"Modelacme

Providers

Manage LLM API keys and the model profiles that use them.

API Keys Model Profiles
NameProviderUsed byCreated
anthropic-defaultAnthropic3 profilesApr 22
openai-defaultOpenAI2 profilesApr 22
gemini-defaultGemini1 profileApr 22
ollama-onpremOllama2 profilesApr 22

LLM-agnostic. Bring your own key, route per task. No lock-in.

Settings

Manage your dashboard preferences and account.

Appearance
Theme • Light ° Dark

Light and dark themes are available. Your choice is remembered per browser.

Account
NameAdmin
Emailadmin@acme.io
Tenantacme-retail
Evidence trail, composable charts, and a live data lake, every finding inspectable.
Ward · for Head of LP06:47 AM

Store #37 showing 4.2% shrinkage vs 1.8% estate average. Pattern suggests receiving dock discrepancy, not shoplifting.

✓ Action recommendedLoss Prevention context
Built for IT & procurement

Outcomes for head of lp.
Without putting IT on the hook.

The fastest way to kill a retail AI deal: an agent with write access to production data and no audit trail.

Ward starts read-only, runs on policy, and logs every query. Your security review is short. Your data team isn’t carrying the risk. Cyber and tech E&O on file with an AI rider.

SOC 2 II Read-only VPC · PrivateLink
Read-only by default
Ward queries your warehouse, POS, and ERP with read-only credentials. Agents can’t mutate the data they reason over.
Agents on a leash
Cedar policies scope every agent per role and resource. Least-privilege, machine-enforced. Not aspirational.
Every query inspectable
Full reasoning trail per insight. Which agent, which sources, which SQL, which model. Hand it to compliance without a forensics project.

The blind spots that cost
head of lp the most.

KPIs that erode quietly when nobody’s watching. Flip to see what Ward does about each one.

Grocery
Shrinkage
Cause-level attribution
Loss prevention shifts from guesswork to targeted intervention.
↻ Flip to see the action
Recommended Action
Loss prevention shifts from guesswork to targeted intervention.
Cause-level attribution
↻ Flip back
Grocery
Fill Rate
24–72hr head start
Stockout prediction cards arrive before customers notice gaps.
↻ Flip to see the action
Recommended Action
Stockout prediction cards arrive before customers notice gaps.
24–72hr head start
↻ Flip back
Grocery
Fresh Waste
Flagged before spoilage
Perishable turn rates monitored by store.
↻ Flip to see the action
Recommended Action
Perishable turn rates monitored by store.
Flagged before spoilage
↻ Flip back
Grocery
Promo ROI
Net lift, not gross
True lift net of cannibalization and pull-forward.
↻ Flip to see the action
Recommended Action
True lift net of cannibalization and pull-forward.
Net lift, not gross
↻ Flip back
Convenience
Attach Rate
Impulse adjacencies
Daypart-specific cross-sell opportunities surfaced.
↻ Flip to see the action
Recommended Action
Daypart-specific cross-sell opportunities surfaced.
Impulse adjacencies
↻ Flip back
Convenience
Daypart Revenue
Weak hours identified
Which hours and categories underperform, and why.
↻ Flip to see the action
Recommended Action
Which hours and categories underperform, and why.
Weak hours identified
↻ Flip back
Convenience
Planogram Compliance
Sales-correlated flags
Deviations flagged when they affect revenue, not just visuals.
↻ Flip to see the action
Recommended Action
Deviations flagged when they affect revenue, not just visuals.
Sales-correlated flags
↻ Flip back
Convenience
Shrinkage
Slow-bleed detection
Transaction-level anomalies that periodic audits miss.
↻ Flip to see the action
Recommended Action
Transaction-level anomalies that periodic audits miss.
Slow-bleed detection
↻ Flip back

What head of lp
uses Ward for first.

The three insight types this role drives the most value from. Each one tailored for loss prevention decision-making.

Two ways to start.

Run a fixed-fee pilot on your data, or talk to advisory about a broader engagement.

Playbooks for Loss Prevention.

The procedures this team runs on Ward. Each pairs a data insight with the AI automation and automated data routing to act on it.

Shrink investigation
Shrink above estate baseline. Ward attributes cause (dock / floor / admin) and opens an LP case with the evidence chain.
All retailLP case mgmt · WMS · POSShrink %
Receiving dock audit
Dock-receipt mismatches recurring. Ward flags the vendor and the deliveries to audit.
All retailWMS · GRN logsShrink
POS exception sweep
Voids, no-sales, and refunds clustering on a register or operator. Ward surfaces the pattern.
All retailPOS · LP analyticsShrink
Refund-fraud pattern
Refund behavior outside the norm. Ward builds the case with the transactions and the timing.
All retailPOS · LP case mgmtShrink
Sweethearting detection
Discount and void patterns suggest sweethearting. Ward correlates operator, lane, and customer.
All retailPOS · LP analyticsShrink
Ward
Insight
Dispatch
Feedback
Evaluate
Learn
01

Insights surface

Ward’s agents detect what changed, why it matters, and what to do about it. Every insight includes a recommended action. Not just a chart to interpret.

Real-time detection Root cause + recommendation
02

Insights become actions

Any insight card can be turned into a tracked ticket or task. Dispatched to the right person, on the right channel: mobile push, text, or email. Not every insight needs a ticket. When one does, it has an owner.

Tickets created automatically Dispatched to the right person
03

Your team responds

Insights get voted up or down with reasoning. Tickets get completed or rejected. Every response is a signal. Ward learns what worked, what missed, and why.

Vote up / down Ticket completed Reasoning attached
04

Outcomes measured

Ward evaluates real results: revenue, margin, fill rate, labor cost. Did the action actually improve the number it targeted? Measured outcomes, not assumptions.

KPI impact tracked Results vs. prediction scored
05

Agents get sharper

Every vote, every completed ticket, every measured outcome feeds back in. Ward learns from your team’s judgment and real-world results. Each cycle sharpens the next. Then it starts again.

Cycle repeats, sharper each time
$1.8T
Projected global AI market by 2030
0
×
Customer acquisition lift for data‑driven orgs
0
+
Foundation models shipped since 2022
0
Guarantees any single model stays on top

Control AI spend by department and user.
Without skimping on the outcome.

Give every department and every user a compute budget. Ward routes each question to the cheapest model that clears the quality bar, so finance caps the spend without capping what the business gets back.

Compute budgets, this month 68% used · on pace
Merchandising
14,200 / 20,000
Supply Chain
9,800 / 15,000
Store Ops
6,100 / 10,000
Ecommerce
4,700 / 5,000
Finance
3,400 / 5,000
Per-user caps. Alerts at 80%. Hard stop or overage approval, your call. Ecommerce flagged at 94%, before it became a surprise invoice.

Shrinkage costs you more than you think. Ward finds out where.

See what Ward finds for Loss Prevention leaders, with root causes and recommended actions.

Get a demo

Find out what your data has been hiding.

Tell us about your operation. We’ll show you the problems Ward catches, and the ones your current tools miss.

Step 1 of 3
What are your goals?
Step 2 of 3
About your operation
Step 3 of 3
Your contact info