Loss Prevention · All retail

Receiving Dock Audit

Dock-receipt mismatches recurring. Flags the vendor and deliveries to audit.

Target KPI Shrink
Executes in ≤ 24 hours
System of record WMS · GRN logs
Trigger condition

Receipt-to-ASN variance on a vendor-store pair exceeds tolerance on three deliveries inside 30 days, in a consistent direction.

Write-back

Blind-count tasks scheduled in the WMS for the flagged deliveries; variance case opened against the vendor record.

Every write is gated on an approver role you name. Nothing runs unattended.

Procedure
  1. Separate systematic short-shipping from receiving error by testing whether the variance has a direction.
  2. Cluster by vendor, lane, driver and receiving shift to find where the pattern actually sits.
  3. Quantify the loss and match it to the delivery-accuracy clause in the vendor agreement.
  4. Schedule blind counts on the next deliveries in the pattern, since a count nobody knew about is the only real evidence.
  5. Close when blind-count variance returns to tolerance or the vendor claim is settled.
Outcome metric

Receipt variance on the flagged pairs over the next 10 deliveries, plus dollars recovered on the claim.

The case closes on this number, not on the action being taken. A playbook without a close condition is a dashboard.

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