Every metric Ward
monitors, defined.
Ward tracks these KPIs across every store in your estate, powered by multiple LLMs with intelligent query routing. Each metric can trigger an insight card when it deviates from baseline.
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Fill Rate
On-Shelf Availability
Percentage of expected SKUs physically present and available for purchase.
SSS
Same-Store Sales
Year-over-year revenue comparison for stores open 12+ months.
ATV
Average Transaction Value
Revenue per transaction. Measures basket size and upsell effectiveness.
UPT
Units Per Transaction
Average item count per basket. Key cross-sell and adjacency indicator.
Shrinkage
Inventory Loss Rate
Percentage of inventory lost to theft, damage, spoilage, or admin error.
GMROI
Gross Margin Return on Inventory
Gross profit per dollar invested in inventory.
ITR
Inventory Turnover Ratio
How many times inventory is sold and replaced in a period.
Promo Lift
Promotional Uplift
Incremental sales from a promotion vs baseline, net of cannibalization.
MD%
Markdown Rate
Revenue sold at discount vs original price.
NPS
Net Promoter Score
Customer loyalty metric. Promoters minus detractors.
CVR
Conversion Rate
Percentage of visitors who purchase.
BP
Basket Penetration
Percentage of baskets containing a specific category/SKU.
See what your stores are hiding.
Margin leaks, shrinkage patterns, promo misfires, the problems are in your data right now. Ward finds them and explains why. First insight cards in 48 hours.
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Find out what your data has been hiding.
Tell us about your operation. We’ll show you the problems Ward catches, and the ones your current tools miss.