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KPI · Fill Rate

On-Shelf Availability

Percentage of expected SKUs physically present and available for purchase.

See how Ward moves Fill Rate → Talk to advisory

Formula

(SKUs in stock / Total expected SKUs) x 100

Benchmark

95-98% grocery, 90-95% general retail

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ActionHow Ward works

How Ward uses Fill Rate

Ward monitors fill rate at the store-category-hour level and triggers insight cards when it drops below your threshold.

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SolutionThe payoff

Fixes that move Fill Rate

The insight types that improve on-shelf availability when running on Ward.

Stockout
Stockout Prediction
Know before the shelf empties.
Demand
Demand Forecasting
See demand before it arrives.
Fill Rate
Fill Rate Monitoring
Every empty shelf is a lost sale.

Who tracks Fill Rate

The roles that lean on this metric to run their teams.

VP / Director
VP Supply Chain
Supply Chain
Director
Director Store Ops
Store Operations

Other KPIs Ward monitors

SSS
Same-Store Sales
Year-over-year revenue comparison for stores open 12+ months.
ATV
Average Transaction Value
Revenue per transaction. Measures basket size and upsell effectiveness.
UPT
Units Per Transaction
Average item count per basket. Key cross-sell and adjacency indicator.
Shrinkage
Inventory Loss Rate
Percentage of inventory lost to theft, damage, spoilage, or admin error.
GMROI
Gross Margin Return on Inventory
Gross profit per dollar invested in inventory.
ITR
Inventory Turnover Ratio
How many times inventory is sold and replaced in a period.
Promo Lift
Promotional Uplift
Incremental sales from a promotion vs baseline, net of cannibalization.
MD%
Markdown Rate
Revenue sold at discount vs original price.
NPS
Net Promoter Score
Customer loyalty metric. Promoters minus detractors.
CVR
Conversion Rate
Percentage of visitors who purchase.
BP
Basket Penetration
Percentage of baskets containing a specific category/SKU.

Two ways to start.

Run a fixed-fee pilot on your data, or talk to advisory about a broader engagement.

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Margin leaks, shrinkage patterns, promo misfires, the problems are in your data right now. Ward finds them and explains why. First insight cards in 48 hours.

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