Your online and offline data live in different worlds.
Your e-commerce team has the data. They don’t have the bandwidth to find what’s buried in it. Ward delivers the findings, with root causes attached. Click any number to see the SQL.
Ranked on GMROI and velocity together, not units alone, so profitable slow movers survive the cut.
gmroi.sku | 412 SKUs below $0.90 GMROI holding $1.8M in working capital |
|---|---|
assortment.gap | 31 SKUs selling in the urban cluster are unstocked in a demographically matched cluster |
Gross lift looked strong. Net of cannibalisation and pull-forward it destroyed value.
promo.gross_lift | Promoted SKU +41% against its own baseline |
|---|---|
promo.net | After category cannibalisation and pull-forward, net contribution −$14K |
Nine SKU-store pairs cross the predicted-zero threshold inside 48 hours. Store 22 produce is the most urgent.
forecast.daily | Lettuce at Store 22: 84 units/day against 38 on hand, zero by 11a Thursday |
|---|---|
supplier.lead | Regional DC lead time 18 hours, no sufficient PO already in transit |
Pulled Store 37’s last 28 days against the chain baseline. Two compounding causes.
labor_efficiency | Revenue per labor hour −22%, staffing miss at the 11a–1p peak |
|---|---|
promo.lift | BOGO crackers cannibalised Brand Y −28%, net category only +6% |
What e-commerce finds out
too late.
Your online and offline data live in different worlds.
Nobody can see one inventory position across every channel
Online promo performance is measured separately from in-store
Customer behavior data is siloed by channel
BOPIS/BORIS operational complexity is growing unchecked
Digital marketing attribution stops at the click
Source: Harvard Business Review
Insight cards for
e-commerce leaders.
- ×Nobody can see one inventory position across every channel
- ×Online promo performance is measured separately from in-store
- ×Customer behavior data is siloed by channel
- ×BOPIS/BORIS operational complexity is growing unchecked
- ✓Unified insight cards across online and in-store channels
- ✓Cross-channel promo effectiveness with true attribution
- ✓Customer journey tracking across digital and physical touchpoints
- ✓BOPIS fulfillment performance monitoring with exception cards
Unified insight cards across online and in-store channels
Cross-channel promo effectiveness with true attribution
Customer journey tracking across digital and physical touchpoints
BOPIS fulfillment performance monitoring with exception cards
Full-funnel marketing attribution to in-store conversion
From signature
to running insights.
A live pilot for e-commerce leaders hits these milestones on real data, on a fixed-fee schedule.
This is what Ward
delivers to you.
Dashboards
Pinned views built from saved data-lake queries.
Sources
Connect external systems to the data lake.
| Name | Type | Last sync |
|---|---|---|
sap_pos_transactions | import | 2m ago |
sap_inventory_shrinkage | import | 2m ago |
sap_labor_scheduling | import | 14m ago |
retail_inventory_weekly | import | 1h ago |
retail_google_ads_daily | import | 1h ago |
retail_meta_ads_daily | import | 1h ago |
retail_ga4_website_daily | import | 1h ago |
Policies
Browse and manage Cedar access policies for your tenant.
| Policy ID | Effect | Resources |
|---|---|---|
merch-read-default | permit | Model::* |
finance-read-shrinkage | permit | Model::"inventory_shrinkage" |
vendor-blocked | forbid | Model::"labor_*" |
region-west-only | permit | Tenant::"acme" |
Evening shoppers (6-9 PM) adding 22% more ready-to-eat items online vs last quarter. Click-and-collect fulfillment at Store 14 is 18 min slower than estate average.
Read-only credentials, Cedar policy per agent, a full reasoning trail on every number. Your security review is short and your data team is not carrying the risk.
Read the security posture →The blind spots that cost
e-commerce leaders the most.
KPIs that erode quietly when nobody’s watching, one from each vertical this role covers.
What Ward covers
for e-commerce leaders.
Retail verticals
Insight typesThe first three are where this role usually starts.
Metrics Ward moves
Platform pieces this role leans on
Systems Ward connects toRead-only by default.
Operator stories
and the alternatives.
Two ways to start.
Run a fixed-fee pilot on your data, or talk to advisory about a broader engagement.
Playbooks for E-Commerce.
The playbooks this team runs on Ward.
Control AI spend by department and user.
Without skimping on the outcome.
Give every department and every user a compute budget. Ward routes each question to the cheapest model that clears the quality bar, so finance caps the spend without capping what the business gets back.
Your online and offline data live in different worlds.
See what Ward finds for E-Commerce leaders, with root causes and recommended actions.
Read-only to start · your LLM keys · SOC 2 Type II underway · or book a call directly
Find out what your data has been hiding.
Tell us about your operation. We’ll show you the problems Ward catches, and the ones your current tools miss.