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Supply Chain · Grocery · Convenience · Pharmacy · Home Improvement

Stockout Escalation

Zero on hand forecast inside 48 hours. Raises the replenishment.

Target KPI On-shelf availability
Executes in ≤ 6 hours
System of record Manhattan · Blue Yonder · Relex · SAP
Run this on your data → How the loop closes
Trigger condition

Sell-through velocity, on-hand, lead time, and supplier reliability cross the predicted-zero threshold. Default horizon 48 hours.

Write-back

Replenishment order created in Manhattan / Blue Yonder / Relex; PO line written to SAP MM.

Every write is gated on an approver role you name. Nothing runs unattended.

Procedure
  1. Confirm against the per-store baseline. Rule out promo pull-forward and weather.
  2. Size the replenishment from the cluster demand forecast; suppress if a PO is already in transit.
  3. Open a case, assign to the category buyer, draft the order against the WMS.
  4. Gate the write-back on buyer approval. 4-hour SLA before escalation.
  5. Close when on-shelf reads confirm fill rate back above threshold.
Outcome metric

Fill rate vs. baseline over 14 days. Positive if it holds above the agreed threshold for 7 of them.

The case closes on this number, not on the action being taken. A playbook without a close condition is a dashboard.

The rest of Supply Chain

Replenishment Cadence Tune Cycle out of step with velocity. Retunes cadence per store-SKU. On-shelf availability Supplier OTIF Watch Supplier slipping on OTIF. Flags the breach against the penalty clause. Fill rate Cross-Store Transfer Overstock here, stockout there. Proposes the transfer before markdown. Sell-through Weather Pre-Position Heatwave or storm inbound. Pre-positions sensitive stock by store. Sell-through Cycle Count Prioritization Inventory record drifting. Prioritizes the counts worth the labor. Inventory accuracy

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