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Supply Chain · All retail

Supplier OTIF Watch

Supplier slipping on OTIF. Flags the breach against the penalty clause.

Target KPI Fill rate
Executes in ≤ 24 hours
System of record SAP · Coupa
Run this on your data → How the loop closes
Trigger condition

Supplier on-time-in-full falls below the contracted threshold across a rolling four-week window, or a single lane breaches the clause outright.

Write-back

Vendor performance record updated in SAP; chargeback claim raised in Coupa; supplier scorecard flag set.

Every write is gated on an approver role you name. Nothing runs unattended.

Procedure
  1. Compute OTIF by supplier, DC and lane, separating late from short so the conversation is about the right failure.
  2. Match the shortfall to the specific service-level clause and compute the chargeback it entitles you to.
  3. Quantify the downstream cost: lost sales at the shelf, expedite freight, and substitution margin.
  4. Open a case to the buyer with the evidence pack, gated on approval before anything reaches the supplier.
  5. Close when OTIF recovers above threshold for four weeks or the chargeback is settled.
Outcome metric

Recovered chargeback dollars plus OTIF recovery over eight weeks. Positive when the lane returns to contract.

The case closes on this number, not on the action being taken. A playbook without a close condition is a dashboard.

The rest of Supply Chain

Stockout Escalation Zero on hand forecast inside 48 hours. Raises the replenishment. On-shelf availability Replenishment Cadence Tune Cycle out of step with velocity. Retunes cadence per store-SKU. On-shelf availability Cross-Store Transfer Overstock here, stockout there. Proposes the transfer before markdown. Sell-through Weather Pre-Position Heatwave or storm inbound. Pre-positions sensitive stock by store. Sell-through Cycle Count Prioritization Inventory record drifting. Prioritizes the counts worth the labor. Inventory accuracy

All 43 playbooks →

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