Omnichannel Availability Sync
Online reads out of stock while stores hold it. Reconciles the view.
A SKU shows unavailable online while sellable store inventory inside the fulfilment radius exceeds the safety buffer, for more than an hour.
Availability record corrected in the OMS and pushed to Shopify; integration case opened where the feed was stale.
Every write is gated on an approver role you name. Nothing runs unattended.
- Reconcile the online availability view against store and DC on-hand, node by node.
- Separate a genuine buffer decision from a sync failure or a stale feed, because only one of those is a bug.
- Quantify the lost demand from sessions that hit the out-of-stock state on that SKU.
- Correct the availability view where the inventory is real, and raise an integration case where the feed is at fault.
- Close when availability matches on-hand and the conversion recovers.
Recovered online conversion on the affected SKUs against the pre-incident baseline, and time-to-detect on the next occurrence.
The case closes on this number, not on the action being taken. A playbook without a close condition is a dashboard.
The rest of Ecommerce & Omnichannel
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