Fill Rate Monitoring + Epicor + Home Retail: Built for CFO

Ward monitors on-shelf availability across your entire estate and flags stores or categories dropping below threshold. For Home retail specifically, Ward monitors 50,000+ SKUs across your stores and delivers automated insight cards with root cause analysis and recommended actions.

Ward tracks Project basket value, Seasonal accuracy, Long-tail turn, Pro customer share, Attachment rate at the store-category level. Ward tracks expected vs actual on-shelf availability at the store-category level and escalates when fill rate drops below configurable thresholds.

Ward connects via Epicor REST API. Compatible with Epicor Prophet 21 and Epicor Eclipse. Data points include: Sales orders, Inventory, Purchase orders, Customer accounts, Pricing tiers, Vendor performance.

Yes. Ward reads Epicor data and combines it with contextual signals (weather, events, demographics) to generate Home-specific insight cards. No custom development required.

Your P&L surprises come from the store floor, not the market. Ward solves this with automated insight cards: GMROI tracking by category with weekly insight cards. Inventory carrying cost alerts when capital efficiency drops. Working capital optimization recommendations based on turnover trends.

Ward delivers daily insight cards covering Project basket value, Seasonal accuracy, Long-tail turn — tailored for Finance decision-making. Each card includes what changed, why it matters, and what to do next.

Ward tracks project-basket completion rates, department availability with project-dependency weighting, seasonal merchandise positioning timing, and Pro customer order-fill rates — since Pros expect near-perfect availability and defect immediately on gaps.

Estate-wide fill rate looks healthy, but Ward's project-basket analysis shows the "deck build" basket has far lower complete-basket availability because a single specialty fastener is out of stock. A standard fill rate report would bury this item among 50,000 others. Ward surfaces it through basket completion analysis, and the supply chain team expedites the item to restore project-level availability within days.

First insight cards arrive within 48 hours of data connection. Ward needs approximately 2 weeks to establish robust baselines for your specific operation.

No. Ward sits on top of your existing stack. It is the proactive intelligence layer that watches your data continuously and delivers insight cards — so your team acts on findings instead of hunting for them.